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Q: Who should use Pure TalkUSA?

A: Looking for a flexible, no contract, cheap cell phone plan? Look no further. If you want cell phone service but don't want to sign a contract, or if you don't want to spend a fortune on your cell phone plan, Pure TalkUSA is for you. If you are looking for a senior cell phone plan, and don't want to pay for extras, Pure TalkUSA is perfect — we're a Senior Advocate with If your son or daughter needs a phone for keeping in touch with you and sending occasional text messages, Pure TalkUSA is the answer. Need more minutes? No problem. The more minutes you need, the cheaper your minutes get — our Flex Plan adjusts to your needs each month, and unused minutes never expire.

Q: Who is Pure TalkUSA?

A: Pure TalkUSA is a nationwide provider of low cost cell phone plans starting at $10/month with no contract — simple plans to fit today's budget. It operates using the largest family of GSM network service providers in the country. Pure TalkUSA's plans have no restrictions and no extra fees: Base plan of $10/month for 130 minutes, our innovative Flex Plan allowing you, the consumer, to adjust your plan to fit your needs AND your budget, as well as our Unlimited Plan for $37.95/month with no daily, weekly, or monthly limits.

Q: Does the monthly service charge include all taxes and fees?

A: Yes. Whether you are on the Pure TalkUSA base plan, our innovative Flex Plan or our Unlimited Plan the service fee advertised includes all taxes and fees. You will see no silly fees or taxes on your payment card statement.

Q: How do I activate my Pure TalkUSA service?

A: To activate your Pure TalkUSA service, you may do so here. You may also activate your service by calling customer service at 1-877-707-8667.

Q: How do I pay my bill every month?

A: A credit card or debit card is required to purchase your Pure TalkUSA service. Your date of purchase becomes your anniversary date. Each month, on your anniversary date, your payment card on file will be charged for the current's month service and your account will be updated. You will be emailed a copy of your invoice each month and your account detail can be viewed anytime by logging in through the Pure TalkUSA web site.

Q: If I have questions regarding ordering a phone online or phone features, who should I contact?

A: Please contact customer care toll free at 877-599-8825.

Q: If I have questions regarding my wireless service, activation, billing, coverage or wireless features, who should I contact?

A: Please contact PureTalk USA customer care toll free at 877-820-7837.

Q: Once I place my order online, how soon will my order ship?

A: Please allow up to 24-72 hours (Excluding weekends and holidays) to receive your tracking information. We ship via UPS and USPS.

Q: Do you have an activation fee or cancellation fee?

A: No.

Q: Will I receive the full 1 year OEM/MFG warranty when I purchase a new phone on your website?

A: Yes.

Q: Do you offer insurance on your phones?

A: Not at this time but in the near future we may add insurance plan options for our customers.

Q: How do I verify there is coverage in the areas I use my phone?

A: PureTalk USA uses the AT&T wireless network

Q: What is a SIM card?

A: A SIM card is included with each consumer phone purchase. A SIM (Subscriber Identity Module) is an integrated circuit which securely stores the service-subscriber key (IMSI) to identify a subscriber on mobile telephone device. The SIM is a removable card which can be transferred from one device to another. It is easy to install a new SIM card in your device. SIMPLY remove the back of your phone and remove the battery. Next, remove the actual SIM from any additional packaging that is with it. Now, insert the SIM card into the SIM slot on your phone with the metal contacts facing down. Now reinsert your battery and power up. Welcome to PureTalk USA.

Q: I am already registered but do not have my password, how can I obtain my password?

A: To have the password emailed to the email address you registered, please click here

Q: Can I port my existing mobile # to Pure TalkUSA when I activate?

A: Yes, please contact Pure TalkUSA customer care before you activate.

Q: What payment types do you take?

A: Upon checkout you may pay with a credit/debit card. Cards accepted are Visa, Mastercard, Discover and AMEX. You may also pay by credit card or e-check via Paypal. You may select your payment method on the checkout page.

Q: Are all of the phones on unlocked?

A: Yes, all phones are unlocked.

Q: If I already have PureTalk USA service, can I just purchase a new phone and put my current SIM card in it to keep my existing # and plan?

A: Yes.

Q: How do I track my package once it has shipped? 

A: You will recieve an email with your tracking # once your order is shipped. If you selected UPS, you may track it at If you selected USPS, you may track it at Please allow up to 24 hours for your tracking # to be found in the system as once it is assigned and emailed to you, it must be scanned at the shipping hub before showing on the tracking website.

Q: What comes with the phone when I order online?

A: Your phone will be shipped with all OEM conte   dffff vcic contents including the phone, battery, battery door, home charger, OEM box, user manual, SIM card, a Welcome letter with activation instructions and a MicroSD card and headset if the phone comes equipped with one from the OEM.

Q: If I want to use my own phone, how do I know if it is unlocked?

A: If your phone is GSM and accepts a SIM card, you may try to borrow a friends SIM card on another network and insert it into your current phone to see if it will make a phone call.  If you do not have a SIM card to test, you may visit a local retailer to help determine if your phone is unlocked. Once you have determined that your phone is unlocked, you will only need to purchase a SIM card and airtime to begin using our service once you have programmed it.

Q: What type of phones would be compatible with your service if I want to use an existing phone?

A: Any unlocked GSM phone including those from AT&T or T-Mobile would work. Phones from Sprint, Virgin Mobile, Verizon, MetroPCS or Boost Mobile are NOT compatible.

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